Frequently Asked Questions
Everything you need to know about bringing your dream home to life.
What are your shipping and delivery options?
We offer several shipping methods, including standard ground shipping and White Glove Delivery for larger furniture items. White Glove service includes bringing the item into your room of choice, assembly, and removal of all packaging materials.
What is your return policy for furniture and rugs?
Most items can be returned within 60 days of delivery. Please note that furniture and rugs may be subject to a 15% restocking fee, and original shipping charges are non-refundable. Custom-made or 'Final Sale' items cannot be returned.
Can I request fabric swatches before purchasing?
Yes, we highly recommend ordering swatches to ensure the color and texture meet your expectations. You can find the 'Order Swatch' button on most of our upholstered furniture product pages.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
Do you offer trade discounts for interior designers?
We offer an exclusive Trade Program for interior designers, architects, and developers. Members receive special pricing, dedicated support, and early access to new collections.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If an item arrives damaged, contact our customer service team within 48 hours of receipt with photos of the damage and the packaging to initiate a replacement or repair.